Refund Policy

OIL CBM B. V. Refund Policy

At OIL CBM B. V., we are committed to providing transparent and reliable services to all clients. This Refund Policy outlines the conditions and procedures for obtaining refunds related to our logistics, supply, brokerage, or fuel-related services. By using our website or services, you agree to the terms described below.

Purpose of This Policy

At OIL CBM B. V., we are committed to providing transparent and reliable services to all clients. This Refund Policy outlines the conditions and procedures for obtaining refunds related to our logistics, supply, brokerage, or fuel-related services. By using our website or services, you agree to the terms described below.

Purpose of This Policy

This policy explains when refunds may be issued, how requests should be submitted, and the obligations of both the company and the client. Our goal is to ensure fairness, clarity, and consistency throughout all transactions.

Eligibility for Refunds

Refunds may be approved under the following circumstances:

  • Failure by a seller, supplier, or service provider to deliver contracted goods or services.
  • Non-performance or incomplete performance of a transaction that prevents the client from receiving the agreed service.
  • Operational errors attributable directly to OIL CBM B. V. that prevent successful fulfillment of the service.

Refunds will not be issued in cases where:

  • The client provides incorrect or incomplete information.
  • Circumstances beyond our control (e.g., force majeure events) impact service delivery.
  • The client cancels an order after agreements, documentation, or procedures have already commenced.

POP Document & Product Injection Guarantee

In transactions requiring Proof of Product (POP) and product injection confirmations, the following condition applies:

“In the event that your seller or supplier fails to provide the POP document or does not inject the product into the tank, please be assured that all funds will be refunded upon submission of a refund request within 48 hours of notification.”

Clients must provide verifiable evidence of the failure or non-performance as part of the refund request.

Refund Request Procedure

To submit a refund request:

  • Send a written request using our official contact channels or website form.
  • Include all supporting documents, such as contracts, correspondence, or proof of non-delivery.
  • Ensure the request is submitted within the timeframe specified, especially where a 48-hour period applies.

Once received, refund requests will be reviewed by our compliance and finance teams. You will receive a formal response within 5–10 business days.

Refund Processing

If your refund request is approved:

  • Refunds will be issued to the original payment method, unless otherwise agreed in writing.
  • Processing may take 5–14 business days, depending on banking institutions and international transfer procedures.
  • External transaction fees (e.g., bank charges, intermediary fees) may be deducted unless the issue is solely caused by OIL CBM B. V. or its direct operational partners.

Non-Refundable Fees

Certain costs may be non-refundable, including:

  • Administrative and documentation fees
  • Charges passed through to third-party service providers
  • Government, port, inspection, or compliance fees already incurred
  • Fees related to client-initiated delays or contractual breaches

These fees will be communicated in advance whenever possible.

Contact Information

For refund requests, documentation, or policy-related questions, please contact us